FAQ's

Q: What is ZAVIO?
A: ZAVIO is an online fashion store offering stylish, modern, and affordable men’s and women’s clothing. We focus on quality, comfort, and trend-forward designs for everyday wear and special occasions.

📦 Ordering

Q: How do I place an order?
A: Simply browse our collection, select your preferred size and style, add items to your cart, and proceed to checkout. Once payment is completed, your order will be confirmed via email.

Q: Can I cancel or change my order after placing it?
A: Orders are processed quickly, so changes or cancellations are only possible within a short time after purchase. Please contact us immediately at taghritomar4@gmail.com for assistance.

🚚 Shipping

Q: Do you ship worldwide?
A: Yes! ZAVIO offers worldwide shipping.

Q: How long does shipping take?
A: Estimated delivery times are:

  • USA & Canada: 7–12 business days

  • UK & Europe: 7–15 business days

  • Australia & New Zealand: 10–18 business days

  • Rest of the World: 10–20 business days

Shipping times may vary due to customs or carrier delays.

Q: Will I receive a tracking number?
A: Yes, once your order is shipped, you will receive a tracking number (where available) via email.

👕 Products & Sizing

Q: How do I choose the right size?
A: Each product page includes a size guide to help you find the perfect fit. We recommend checking measurements carefully before placing your order.

Q: Are the product images accurate?
A: Yes, we strive to display products as accurately as possible. However, slight color variations may occur due to lighting or screen settings.

💳 Payments

Q: What payment methods do you accept?
A: We accept secure online payment methods available at checkout. All transactions are encrypted to ensure your information is safe.

Q: Is my payment information secure?
A: Absolutely. Your payment details are protected using industry-standard security measures.

🔁 Returns & Refunds

Q: Do you accept returns?
A: Yes, returns are accepted according to our Returns & Refund Policy. Items must be unused, unworn, and in original condition.

Q: How long does it take to receive a refund?
A: Once your return is approved and received, refunds are processed within 5–10 business days, depending on your payment provider.

📍 Customs & Duties

Q: Will I have to pay customs fees?
A: International orders may be subject to customs duties or taxes, which are the customer’s responsibility.

📧 Customer Support

Q: How can I contact ZAVIO?
A: You can reach us anytime at taghritomar4@gmail.com. We aim to respond within 24–48 business hours.

Q: What if my order is delayed or missing?
A: If your order hasn’t arrived within the estimated delivery time, please contact us and we’ll be happy to assist you.

Thank you for shopping with ZAVIO — your destination for modern men’s & women’s fashion.